Return and refund policies

Last updated: November 1, 2025

At Clinique Stomia, we are committed to the quality of our products and the satisfaction of our customers.

Please note that no returns or refunds are accepted , except in the case of an error on our part (e.g., incorrect, defective or damaged product upon delivery).

In such a situation, please contact us within 7 days of receiving your order , providing your order number and a clear description of the problem. We will take the necessary steps to rectify the situation promptly.

Thank you for your understanding.